Top 10 Hospitality Technology Trends 2021

Modern hotels are leveraging technology to provide the best experience to customers. In the time of the coronavirus pandemic, hotels are extra careful to ensure the safety of guests. It is not surprising that on demand app development is on the rise as every business’s target audience is on smartphones daily for a significant amount of time.

Let’s have a look at 10 hospitality trends of 2021:

Contactless Payment

Contactless payments are helping to improve the speed of transactions. Mobile wallets are helping this trend. Customers get the option to pay through their e-wallets even when they don’t have their cards with them.

In the wake of the coronavirus pandemic, mobile payments have emerged as a necessity; contactless methods are a great way to ensure security.

AI for Service Automation

Artificial intelligence is changing every industry for the better, and hospitality is no exception. AI provides hotels the provision to interact digitally with guests. It saves time for hotel staff, and they can focus on other tasks, and guests don’t have to wait for someone to cater to them.

Booking on Mobile Devices

On demand app bookings will be on the rise in 2021. More and more people like to complete the booking process from their mobile phones. Having a dedicated mobile app is not only beneficial for customers, but it also helps to build brand awareness. So, if your hospitality business does not have a dedicated mobile app, it’s time to start working on it.

Virtual Reality Tours of Hotel Rooms

Who doesn’t want to get an idea of how spacious their hotel room would be? Virtual reality or VR technology creates a digital environment for users to explore. This way, you can explore the property from the comfort of your home. VR tours help customers to understand what to expect during their stay.

Hotel Robots

Technology is providing the hospitality industry with many wonderful things, and hotel robots are one of them. Many hotels are using hotel robots to greet guests upon arrival and providing them with information 24/7. Hotel robots can also disinfect the room, clean floors, and transport luggage. Artificial intelligence and machine learning will further assist in improving the existing hotel robots.

Technology Lounges

Technology lounges help guests to have access to technology such as Wi-Fi, wireless charging so that they can get work done or relax. Every day, savvy hospitality businesses are transforming the guests’ desires to have an amazing experience at the hotel into reality.

Social Listening

The majority of guests don’t say about their experience to the hotel staff directly. But they do post reviews and share their experience on social media. Investing in social listening tools helps hotels know what people are saying about their hotel, and they can take steps to improve the not so good points.

Location-based Services

Location-based services allow the hotel staff to know where guests are in the hotel at a particular time. It helps staff to operate more efficiently, and they can serve customers without any delay.

Personalization

Technology is used to provide a personalized experience to guests. Earlier, hotels used to collect data to provide a personalized experience, but they rarely used that data. With advanced customer relationship management (CRM) tools, hotels can quickly pull the pointers and provide a wonderful and personalized experience to guests.

Predictive Analysis

Technology is truly improving the guest experience. Software and devices will provide data about how guests interact with the staff. Based on when the lights of a room are switched on, the IoT sensors throughout the hotel and mobile app on devices will help staff predict the wake-up time of guests and how much time it takes to get from any room to the lobby. It will help hotels to provide efficient services to guests.

Final Words

The hospitality industry is leveraging the power of technology. Technology paves the path to some great advancement in the industry. It helps the hotels to be efficient and provide a wonderful experience to guests. The trends mentioned above will be seen in 2021 and greatly improve the industry.