How to Make Online Grocery Delivery App Profitable in 2022
Online grocery delivery has transformed from a convenience to a necessity in less than a year. The COVID-19 epidemic has helped in the growth of various on-demand delivery services, including supermarket delivery.
In addition, the added value of contactless deliveries is helping to keep the trend going. Between 2020 and 2024, the global grocery delivery app market is expected to expand to $631.84 billion.
How Does a Grocery App Work?
When it comes to the grocery delivery app, there are two options.
- You’re the one who brings the groceries and delivers them.
- The aggregator model entails collaborating with merchants and only delivering groceries.
Although the first phases of each of these grocery delivery software are similar, the differences are seen in the latter stages.
Challenges that One Faces during the Online Grocery Delivery Service
Collaboration Between Portals
For a single order to be delivered, three panels must function together. The client portal, the workforce dashboard (admin panel), and the agent portal (delivery man). Any inefficiency or misunderstanding in these portals might cause a delay in delivery, which is bad for your brand and business.
Payment Options
You can’t predict which payment method a customer will use in an ever-growing marketplace of online payment gateways. As a result, if the best grocery delivery app provides various payment methods that consumers can choose from. For making a grocery app successful, one must have it equipped with the latest features. Some of the important features are:
Features of the User Panel
Users’ Profiles
The user’s initial step in interacting with the app is to log in and register. The user will save time by logging in using their email account or social credentials for smooth registration.
List of Products
Choose a product from the food and grocery product categories, which are listed with a thorough description.
Product Lookup
By using the appropriate filters, sorting, and search parameters, the user may quickly locate their grocery.
Deliveries on Time
The scheduled delivery feature allows users to choose a specific time on the calendar for receiving orders and deliveries, which is convenient for them.
Order Tracking
It keeps the consumer informed about the order by sending push-notifications with order tracking information from time to time.
Management of Orders
Customers can view their order history in order management, and they can cancel orders at any time if they are inconvenient.
Various Payment Methods
Multiple payment options allow customers to select from a variety of payment methods that are most convenient for them.
Customers may take advantage of the offer by selecting the offer or entering the code while making a purchase in the Offer Zone, which displays all of the offers and discount details so that they can take advantage of the offer by selecting the offer or entering the code while making a purchase.
Feedback and Ratings
It comprises all of the pertinent feedback and ratings that users have provided regarding their purchase experience.
Features of the Admin Panel
Dashboard
The dashboard enables you to manage and track all order-related operations, ensuring that your grocery business runs smoothly and efficiently.
Organize Stores
It’s ideal for managing multiple-store businesses. Manage a large number of orders and customers from a single location.
Assign Managers
It permits the manager to be assigned to a specific place for more effective delivery of goods. It allows you to look up all of the operations related to orders that are being processed quickly in order to improve the client experience.
Assign a new order
It enables managers to assign new orders to food outlets and guarantees that all orders are fulfilled on time.
Customer Relationship Management
This feature enables grocery store operators to communicate with all of their clients.
Manage Payments
Manage all the payments without any issue and have full transparency.
Features of the Delivery Agent App
Notification of Delivery Request
It communicates the request for upcoming deliveries, as well as the order number and other relevant delivery information.
Accept or reject the request for delivery
If the user’s location is far away and the delivery exceeds the time restriction, it allows the delivery agent to cancel or accept the request.
Track the whereabouts of your customers on a map
The delivery agent can look up the consumer’s location to choose the optimal route with the least amount of traffic for making the deliveries on time.
Chat/calling within the app
It allows delivery agents to communicate with one another via an app in order to schedule deliveries and determine the best route and destination.
Additional Features
Feedback
Examine the feedback you’ve received from customers about the items and services you’ve provided. You can also upgrade your services as a result of the feedback, as suggested by the customer, in order to make them loyal customers.
Customer Support
While managing all of the other retail activities, respond to your customers’ questions. Hearing them can go a long way toward keeping them engaged to use your services.
Developing an online Grocery Delivery App with these capabilities is a huge undertaking that should be approached with caution and forethought. The app development is carried out step by step, keeping the client’s specific objectives in mind, thanks to the excellent model and approach.
