9 Important features to Include in an On-Demand Application

On-demand apps have taken the world by storm. They are hugely popular, and customers love them. People lead a very busy life, they have to give time to their careers and families, and there is no time left to handle anything else. Users need solutions that help them book or rent a vehicle, order food from restaurants, etc., from the comfort of their homes. This is where on demand apps come into play. On-demand apps let you avail services from anywhere at any time without going to the service provider. The majority of on-demand apps are free to download; they save users’ time and provide them with quality services.

Everyone has a smartphone these days, and they reach for their phones to make their lives easier, and on-demand services are a perfect solution. These apps provide businesses with great opportunities as they can get in touch with customers and know about their preferences easily. Businesses of varied sizes can opt for custom product app development to drive and make the customer happy in the comforts of their home. The major reason for the popularity of online businesses is a quick service and the ease of access.

Let’s see what the features are that must be included in your on-demand app:

Authentication and Security

The app you are providing to your customers should be secure. Make sure that customers can rely on your payment gateway. A proper authentication process should be done so that your app appears reliable. Customers will only provide their personal information and credit/debit card details when they trust you.

Visual Appeal

Your app should have a visual appeal; that doesn’t mean it should look colorful or attractive. You should not choose colors that are too bright or too light. Customers should be able to read the text without any problem. Don’t make it fancy. Just make sure everything is readable and easy on the eyes.

Live Tracking

A live GPS tracking feature is a must for your on demand application. When customers are linked to the delivery person, they feel reassured, and customers can check anytime where their courier is and what the expected delivery date is. Customers can change the day and time of delivery by getting in touch with the delivery person and reschedule it as per their availability.

Push Notifications

Push notifications are great to inform your users about any upcoming sales, discounts, etc. They help you to reach out to your users and do the marketing without bothering users.

Multiple Payment Options

Multiple payment options are a great way to build the trust of users. Users can choose to pay via debit card, credit card, online wallet, net banking, or cash on delivery. Everyone chooses to pay differently; therefore, it is best to keep the options open.

Easy and Friendly Interface

Will you use an app that is difficult to use? Certainly not. When the interface is not user-friendly, people uninstall the app within minutes. Your app should be easy to use, and people should be able to find what they are looking for easily. Provide customers with filtering options, and they should be able to add or delete products without any problem.

Rating and Review Options

Customers should be provided an opportunity to rate their experience. Reviews and ratings are great to generate trust in your app. Other customers can take the help of reviews and ratings in deciding whether they want to order a product or not.

The Wishlist Feature

When the customer is not in a mood to purchase the product right away, he can add it to the wishlist. It is beneficial to provide the wishlist feature as when customers want to provide a certain product they didn’t buy before; they can just go to the wishlist and add the product to their cart and complete the order. It saves time of customers.

Efficient Customer Care

Every business should provide efficient customer care. Customers should be able to reach out to businesses if they face any problem. It is best to provide 24/7 customer care. Customers should be able to get in touch with a customer care executive by call, email, or chat. Don’t keep your customers waiting. Your customers should have a happy experience. If your customers are unhappy, they will spread the news to others as well, which is not good for your business. You should also opt for chatbots. They are bots that are available 24/7 and answer users based on the data fed to them. In addition to that, add a helpline number that users can dial in case of an emergency.

Final Words

If you want to build an on demand delivery app for your business, you must include the above-mentioned features to make your app successful.